Refund Policy

Last Updated: February 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for purchases made through domain. It is designed to ensure transparency and fairness for our users while providing maximum legal protection for xupesodu in accordance with applicable laws in Portugal.

Scope and Applicability

This policy applies to all transactions conducted on domain. By making a purchase, you agree to be bound by the terms of this Refund Policy. This policy is applicable to all users, including consumers and businesses, who purchase goods or services from domain.

Definitions

  • Refund: A return of funds to the original payment method used for the purchase.
  • Product: Any item or service offered for sale on domain.
  • User: Any individual or entity that accesses or uses domain.

Main Policy Content

1. Refund Eligibility

Refunds may be requested under the following circumstances:

  • The product received is defective or damaged upon arrival.
  • The product does not match the description provided on domain.
  • The product was not delivered within the specified timeframe.

To be eligible for a refund, users must initiate the request within 14 days of receiving the product.

2. Refund Process

To request a refund, users must:

  1. Contact xupesodu via email at hello@xupesodu.sbs or by phone at +351 911 700-4223.
  2. Provide the order number, a description of the issue, and any relevant photographs.
  3. Return the product to the address provided by xupesodu within 14 days of receiving the return instructions.

Upon receipt and inspection of the returned product, xupesodu will notify the user of the approval or rejection of the refund request.

3. Refund Amount

If approved, the refund will be processed to the original payment method within 14 days. Shipping costs are non-refundable unless the return is due to an error on the part of domain.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when requesting a refund.
  • Return products in their original condition, including packaging, if applicable.

Limitations and Disclaimers

xupesodu reserves the right to refuse refunds for products that:

  • Have been used or altered in any way.
  • Are returned without original packaging or accessories.
  • Are not returned within the specified timeframe.

In no event shall xupesodu be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use the products purchased through domain.

Data Protection/Security

All personal data provided during the refund process will be handled in accordance with our Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Users have the right to access, rectify, or delete their personal data as outlined in our Privacy Policy.

Changes to Policy

xupesodu reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on domain. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: xupesodu
Phone: +351 911 700-4223
Email: hello@xupesodu.sbs
Address: **Lisbon Business Hub** Av. da Liberdade, 123 Floor 5, Office 12 Lisbon, 1250-140 Portugal

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Portugal. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts of Portugal.